Residents resort to self-help as floods grip India's Chennai

Residents resort to self-help as floods grip India's Chennai

By Rachel Chitra & Alex J. Richardson

BENGALURU/NEW DELHI (Reuters) – Tech enthusiasts across India joined hands to assist those left stranded by deadly flooding in the southern city of Chennai, using social media to crowd-source information to supply food, top up mobile phone credits & offer refuge.

Incessant rainfall in India's fourth most-populous city has cut off more than three million people from basic services & disrupted power supplies, with the authorities under fire for slow relief & rescue operations.

Volunteers & companies have responded by using online tools such as Google documents & social networks like Facebook & Twitter to organize their own crisis response, with some setting up dedicated online resources to assist others in need.

"We are passing rescue requests to government officials & local people," said Krish Ashok, part of a team running, which lists verified details of those offering shelter, water & clothing.

The Indian military has struggled to evacuate thousands of residents stranded in & around Chennai. Heavy rains in Tamil Nadu state have killed at least 269 people & critically injured 1,000.

Mobile & internet services, though intermittent, have become the key mode of communication between those offering & seeking aid in the coastal IT outsourcing hub.

Practo, a company that connects patients to doctors, issued a public Google document with a list of 57 doctors available for consultation. The list was being updated by a five-member team.

"We are checking doctors' availability hourly due to the connectivity issues. We're moreover adding details of doctors who've reached out & volunteered to help," a Practo spokesman said.

On social media, citizens used hash tags such as #ChennaiRainsHelp to share helpline numbers, offer free food & drugs & even arrange conference calls for those out of credit on their mobile phones.

Ammar Kanchwala, a Hyderabad-based IT executive, said he had used his own funds to add calling credits to approximately 50 mobile phone users who were stranded.

Sriharan Balan, a 25-year-old travel consultant in Chennai, was using Facebook to reach out to those in need & supplying them with home-cooked food. "These are all my people. Obviously, I need to assist them," he said.

Three software developers moreover used data from several sources to build a dynamic map that shows flooded roads in the city.(

While 18,000 people have been evacuated from rooftops & outlying villages, many remain in dire need of basic supplies.

Ola, India's leading online taxi firm that last week worked with fishermen & professional rowers to co-ordinate boat rescues, said it was running temporary homes that were equipped with relief supplies.

(Additional reporting & writing by Aditya Kalra; Editing by Douglas Busvine & Alex Richardson)

Source: “Reuters”